Appstec’s’s platform leverages innovative conversational AI technology.

Helps to automate and optimize routine business interactions.

Experience Optimization

Experience Optimization

Experience Optimization transforms the routine and repetitive conversations within an organization into automated and optimized interactions that helps in redirecting organizational resources and their utilization into productive and mission – critical endeavors.

Studies found that more than 80% of common business interactions between customers, suppliers, employees and other stakeholders drive their overall experience and engagement

We see this happening in our daily lives with customer support teams, vendor teams, supplier collaborations and internal systems. Only 25% of these interactions are found to be productive or ‘high-value’ and strategic interactions. Some of these include:

Sale inquiries

Customer support

General business information

Routine transactions

Search & Retrieve information

Repetitive HR business practices


Appstec’s’s platform leverages innovative conversational AI technology and helps automates and optimizes routine business interactions. This helps preserve current investments, reduce operational costs and overheads and helps you deliver personalized, relevant, omnichannel and multi-lingual conversational experiences for your stakeholders.

Kore-ai increases the speed of business by automarting interactions through Digital Virtual Assistants built on its market-leading conversational AI platform. Companies intent on prioritizing customer and employee experiences use Kore-ai’s no-code conversational AI platform to raise NPS and lower costs. The no-code platform is a secure, scalable and superior end-to-end solution to design, build, test and deploy AI-powered virtual assistants. Its ready-to-use, highly customizable, domain-trained solutions help accelerate your interaction automation journey.

Experience Optimization (XO) uses a combination of conversational AI, natural language processing (NLP), machine learning (ML), speech recognition, natural language understanding (NLU) and other language technologies to process and contextualize the spoken or written word, as well as figure out the best way to handle and respond to user input. Overall, it helps optimize the interaction experiences on various channels, languages, and contexts.

Enabling Experience Optimization

Apps, systems, processes, modules, resource management are few of the drivers that define the utilization of any device – be it smartphone or PC – and they are getting complex every day to manage every day making it tough for people to navigate effectively.

Thankfully, human knowledge is yet the primary driving force for many successful business interactions and they know what they want to do and they know how to chat and text. The key would be to replace traditional UIs with automated human-like conversations that help companies realize the upside benefits associated with more straightforward and intuitive business experiences for employees and customers.

Advances in language technologies have made complex linguistic decision-making methods beyond linear scripts and crude yes/no trees possible.



Provides timely, accurate and tailored experiences on your customer’s terms.



Reduces the need for tickets, callbacks & queues. Available 24/7.



Generates new sources of data on customer behavior,language and engagement.



Provides self-service across popular channels & medium.



Highly scalable, available in a variety of languages & integrates seamlessly.



Requires minimal upfront investment and deploys rapidly



Delivers responses in seconds and eliminates wait times

Aspire towards Excellence
Benefits of Experience Optmization

Advanced AI-first technology, when deployed correctly, enables businesses to harness conversational interactions with greater efficiency and at reduced costs while ensuring the highest customer, employee, agent and partner experiences. Ultimately, companies can have complete control over the user experience with real-time information, nudges and alerts.

  • Human-like interactions across voice & text channels Choice of self-service options
  • “Customer First” image with proactive and personalized service Omnichannel presence
  • Reduction in response time and average handling time
  • Continuous innovation at lesser cost
  • Deliver proactive and Personalized service
  • Achievement of scale and at speed


Dialog turn

Conversations often consist of many twists and turns. Conversational AI allows developers to create complex, fluid and dynamic dialogs. Examples include pausing, starting and resuming tasks, processing multiple intents in a single utterance and amending entities at any point in a conversation.



Conversations between people can differ significantly based on relationships and past knowledge. Conversational AI allows virtual assistant’s to remember key details from past dialogs, user information, preferences and more, so you can personalize your virtual assistants message and sales pitch and apply rules and standards whenever needed.



Emotion and tone can significantly change a word’s meaning. Conversational AI allows virtual assistants to identify key triggers, including connotation and word placement, that signal the type and intensity of emotion. Virtual assistants can use these triggers to assess user inputs, initiate custom flows, bring in human agents and steer conversations.



Modern business is global. Conversational AI supports nearly every major language, allowing you to expand more easily into new markets and serve more customers. It means you can work with the language of your choice when defining intents, entities, training data and more

Start your Experience Optimization Journey.
Let's Strat the Journey