Application, Database Support, Backup & Recovery, are the key requirements for any organizations owing to the shift in focus on technology as a business enabler. Added to this, application failures, downtime, or performance issues have serious impacts including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction.
Organizations hence end up devoting a major portion of their IT budgets in maintaining ERP applications or managing multiple applications with similar functionalities.
Organizations can save huge operational costs each year through effective application management, making Support services imperative to critical business. Apps Tec expertise in Application support and maintenance has seen a great applause from clients due to:
- Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs).
- Timely resolution of issues and root cause analysis of each issue.
- Established support matrix offering Help Desk services and
- Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.
Apps Tec is increasingly focusing on developing a high level of competency in providing Support for IT Operations remotely to ensure:
- Efficient knowledge transfers among staff.
- Effective take-over of Application support.
- Smooth & transparent operations.
- Cost effective services.
- Service in line with agreed set of SLA parameters.